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Layton Helpbox 4.4.0 Password Disclosure Vulnerability by Joseph Sheridan


Layton Technologies Helpbox product version 4.4.0 is vulnerable to a password disclosure vulnerability in an error page.

  • CVE number: CVE-2012-4976
  • Impact: High
  • Vendor homepage:
  • Vendor notified: 10/09/2012
  • Vendor response: This product has been replaced by 'ServiceDesk' but fixes may be available with valid support contracts.
  • Credit: Joseph Sheridan of ReactionIS

Affected Products

Helpbox 4.4.0


The error page discloses the ODBC database connection string containing the cleartext username and password for the database connection. An attacker can then use these details to access the database. The vulnerable page was 'selectawasset.asp' with a querystring parameter of 'element=sys_asset_id'.


An attacker may be able to login to the database directly with the credentials disclosed.


Layton advise upgrading to their newer 'ServiceDesk' product. However, if you have an active support contract, Layton may be able to provide fixes for you.

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