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Layton Helpbox 4.4.0 Unencrypted Login Vulnerability by Joseph Sheridan


Layton Technologies Helpbox product version 4.4.0 is vulnerable to an unencrypted login page.

  • CVE number: CVE-2012-4977
  • Impact: High
  • Vendor homepage:
  • Vendor notified: 10/09/2012
  • Vendor response: This product has been replaced by 'ServiceDesk' but fixes may be available with valid support contracts.
  • Credit: Joseph Sheridan of ReactionIS

Affected Products

Helpbox 4.4.0


Since the login page is not encrypted (no SSL encryption layer) usernames and passwords are sent over the network in cleartext. These could be intercepted by an attacker on the same network and used to gain access to the application.


An attacker may be able to login to the application using credentials captured off the wire.


Layton advise upgrading to their newer 'ServiceDesk' product. However, if you have an active support contract, Layton may be able to provide fixes for you.

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