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Layton Helpbox 4.4.0 Authorisation Bypass Vulnerability by Joseph Sheridan


Layton Technologies Helpbox product version 4.4.0 is vulnerable to an authorisation bypass vulnerability.

  • CVE number: CVE-2012-4975
  • Impact: Medium
  • Vendor homepage:
  • Vendor notified: 10/09/2012
  • Vendor response: This product has been replaced by 'ServiceDesk' but fixes may be available with valid support contracts.
  • Credit: Joseph Sheridan of ReactionIS

Affected Products

Helpbox 4.4.0


It is possible to access other users' support tickets simply by changing the 'sys_request_id' parameter to an arbitrary value on the editrequestuser.asp page.


An attacker can login as any user he/she wishes and make arbitrary changes to the application data.


Layton advise upgrading to their newer 'ServiceDesk' product. However, if you have an active support contract, Layton may be able to provide fixes for you.

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